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Assistance on eClassical.com FLAC & MP3 music store

You can always contact us with any question at: support@eclassical.com

Downloading from www.eclassical.com

When purchasing from eClassical.com you need to have an account with us. If you haven't purchased from us you need to create an account. You can do it from here:
Create a new account

If you are an old customer and don't have your username or password, you can easily retrieve it from here:
Send my login details

There are two ways to download your musicfiles. Using the downloadmanger or download via My Pages. At My Pages you can choose to download individual files or all files in a zip-file.

1) If you are on a PC and using the eclassical downloadmanager, you have to login to the manager using your username and password.

Downloadmanager is available here:
Download Manager

If you already logged in, the downloadmanager is probably working already, and you can access it if you click on its icon in the taskbar down to the right.
You can also find the utility via Start / Program.

2) You can also access your downloads if you login to your account at www.eclassical.com with the same username and password. Login is up in the right corner.
You'll find your downloads under My Pages / My downloads.

You can here choose between indivual files for download or a zipfile.

FLAC

Payment

License policy

FLAC, what is that?

Free Lossless Audio Codec (FLAC) is an audio compression codec primarily authored by Josh Coalson and Ed Whitney. FLAC employs a lossless data compression algorithm; a digital audio recording compressed by FLAC can be decompressed into an identical copy of the original audio data. Audio sources encoded to FLAC are typically reduced to 50–60% of their original size.

FLAC is an open and royalty-free format with a free software implementation made available. FLAC has support for tagging, cover art, and fast seeking. Though FLAC playback support in portable audio devices and dedicated audio systems is limited compared to formats like MP3, FLAC is supported by more hardware devices than competing lossless formats.

How to play your FLAC files on a MAC



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You offer different file formats for each album. How are they created? What is the source for each? Which is derived from what?

We offer all albums in 16 bit FLAC and MP3, and a good deal even in 24 bit FLAC. We do this so that you can choose which one best fits your needs, i.e. which quality you want, which format your (hard- or software) player supports. Yet - our input is always only one set of files for each album, featuring the best available (see expert answers) quality. We create all other formats from this one "best quality" set.

(expert answers:)
- Original DSD recordings are converted to PCM 24 bit, 96 kHz and treated as if they were recorded as such
- We haven't been offered any recordings of a sample rate above 96 kHz yet, so this is the upper limit so far)

Some older albums are only available in CD quality, there the source usually is a CD. For these, we get 16 bit files from the labels and sell them as both 16 bit FLAC and MP3. Both types are created from the same 16 bit files.

For many newer albums, we get 24 bit files from the labels, i.e. studio master quality. When recording at a resolution above CD quality, the labels usually kept these "studio master" files in the best quality for future use. We offer 24 bit FLAC, 16 bit FLAC and MP3 for albums which we got in a resolution superior to CD quality. All these three types are directly created from the same studio master files, even the MP3s. We haven't made listening tests, but we believe that thanks to the absence of dither, MP3 files made this way yield a better quality than those originating from 16 bit audio CD files.


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What should I do if the download is unsuccessful?

If the download is not completed in your first attempt, please try again. If you get a message saying that "your download attempts are exhausted", please write to us for authorization of new downloads.

If you use the downloadmanager, you have to login to the manager using your username and password.

If you already logged in, the downloadmanager is probably working already, and you can access it if you click on its icon in the taskbar down to the right. Or you can find via Start / Program.

You can also access your downloads if you login to your account at www.eclassical.com with your username and password. You'll find your downloads under My Pages / My downloads.

Here are some reasons for download problems that we have encountered historically:

  • - The internet line of the customer is unstable. Contact your ISP support.
  • - The computer the customer is using is unstable and cuts the connection.
  • - The computer is a laptop and goes into power saving/sleep mode (!)
  • - The ISP has a file size limit and don't allow large file downloads. (contact ISP)
  • - Company/School/etc has a policy and firewall against downloading large files (use a different connection or email us requesting links for the individual files)
  • - There is a network problem somewhere between the customer and our server in Sweden (try again)
  • - The customer's hardware is faulty (broken router/firewall, network card)
  • - The customer's harddrive is full (!)
  • - The customer's browser is unstable. (try a different browser, such as Mozilla Firefox
  • - The customer mistakingly pressed "cancel" (!)

There is no particular order of the points above. Please try again, and if that doesn't work, try another computer, and if that doesn't work, try another connection (from work, school, a friend's or a relative's). When everything else fails, send us an email.

 

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How many times can I try to download?

You will have a few authorized times to download from the links to your purchase. For additional downloads you should request authorization at support@eclassical.com.

An aborted or unsuccessful download will not subtract from the times you can download.
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I have submitted my payment. How do I download the purchased product?

As soon as your payment is accepted you can click on My Pages / My Downloads where you can download the works you purchased.
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Can I download my purchased album with a few clicks without the download manager?

Yes you can. Within My Pages / My Downloads you can click on the link to a zip file which downloads all tracks in the album in one file.
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How do I open a ZIP file on a MAC?

The zip file format is a type of compression format that allows you to compress large files into a smaller size so that the files can be sent via email or more easily stored on a disc or other form of storage media. Zip archives can be single zip files or split zip files merged together to make one file. Mac OS X 10.3 and later versions have a built-in Archive Utility that decompresses, or opens, zip archive files.

1. Hold the "Ctrl" key and click on the zip file that you want to open.
2. Move your mouse cursor over the "Open With" option in the context menu that appears.
3. Click the "Archive Utility" option to launch the Archive Utility and begin decompressing the zip file. Allow several seconds for the zip file to be decompressed.
4. Double-click the resulting decompressed file to view the zip file's contents.

Some customer can still have problems with the zip-files and have solved it with this program:
http://www.stuffit.com/mac-expander.html


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How do I pay for the music I want to download?

We use Paypal and standard creditcards for our payment services. Creditcards like VISA, MasterCard or American Express(PayPal) are accepted.
Our creditcards are handled by DIBS, www.dibs.se and a Swedish bank Svenska Handelsbanken.
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What should I do if my computer crashes, files are accidentally deleted, or I lose my purchased music files for any other reason?

After your purchase you can always write to us and request an authorization to redownload the music files form a secure URL.
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My creditcard is not accepted.

eClassical.com works with Paypal and a swedish bank and they handle all creditcards. If a creditcard is not accepted we can not do anything to help. When you make a purchase you will be transferred to their secure servers and they will process the purchase.

My friends at work wants to have a copy of the music I've bought. Can I put the music on our server?

No. You'd be breaking copyright laws.
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Can I download and use music for commercial purposes?

See above. We can work out a licensing agreement that suits your needs. Please send an inquiry by mail to licensing@eclassical.com.
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Isn't classical music copyright-free because it's so old?

No. This is a common myth about classical music. Read about this and other myths. In order for a recording to be free from copyright, it must have been recorded over 50 years ago. And for the composition to be public domain, the composer must have been dead more than 70 years. Our recordings were made more recently than 50 years ago, and some composers are still alive.
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I want to give the music away as a gift. How?

You can do like this:

  1. If the music is only for your friend, just download and give him/her the files. Please delete the files from your computer.
  2. If you want to give the music away and also keep a copy, please change the quantity to "2" on the checkout page and press "Recalculate". You now have the right to keep a copy and give one away.

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eClassical.com is a completely virtual record label and a secure online store open 7 days a week, 365 days a year. Customers and visitors can download classical music in high quality FLAC or MP3 and find out more about classical music.

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