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Assistance on eClassical.com FLAC & MP3 music storeYou can always contact us with any question at: support@eclassical.com Downloading from www.eclassical.comWhen purchasing from eClassical.com you need to have an account with us. If you haven't purchased from us you need to create an account. You can do it from here: If you are an old customer and don't have your username or password, you can easily retrieve it from here: You can access your downloads if you login to your account at www.eclassical.com with the same username and password. Login is up in the right corner. You'll find your downloads under My Pages / My downloads. We've created these two videos for you if you need help on how to download: FLAC
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FLAC, what is that?Free Lossless Audio Codec (FLAC) is an audio compression codec primarily authored by Josh Coalson and Ed Whitney. FLAC employs a lossless data compression algorithm; a digital audio recording compressed by FLAC can be decompressed into an identical copy of the original audio data. Audio sources encoded to FLAC are typically reduced to 50–60% of their original size. FLAC is an open and royalty-free format with a free software implementation made available. FLAC has support for tagging, cover art, and fast seeking. Though FLAC playback support in portable audio devices and dedicated audio systems is limited compared to formats like MP3, FLAC is supported by more hardware devices than competing lossless formats. How to play your FLAC files on a MACTop
You offer different file formats for each album. How are they created? What is the source for each? Which is derived from what?We offer all albums in 16 bit FLAC and MP3, and a good deal even in 24 bit FLAC. We do this so that you can choose which one best fits your needs, i.e. which quality you want, which format your (hard- or software) player supports. Yet - our input is always only one set of files for each album, featuring the best available (see expert answers) quality. We create all other formats from this one "best quality" set. (expert answers:) Some older albums are only available in CD quality, there the source usually is a CD. For these, we get 16 bit files from the labels and sell them as both 16 bit FLAC and MP3. Both types are created from the same 16 bit files. For many newer albums, we get 24 bit files from the labels, i.e. studio master quality. When recording at a resolution above CD quality, the labels usually kept these "studio master" files in the best quality for future use. We offer 24 bit FLAC, 16 bit FLAC and MP3 for albums which we got in a resolution superior to CD quality. All these three types are directly created from the same studio master files, even the MP3s. We haven't made listening tests, but we believe that thanks to the absence of dither, MP3 files made this way yield a better quality than those originating from 16 bit audio CD files. Top
What should I do if the download is unsuccessful?If the download is not completed in your first attempt, please try again. If you get a message saying that "your download attempts are exhausted", please write to us for authorization of new downloads. If you use the downloadmanager, you have to login to the manager using your username and password. If you already logged in, the downloadmanager is probably working already, and you can access it if you click on its icon in the taskbar down to the right. Or you can find via Start / Program. You can also access your downloads if you login to your account at www.eclassical.com with your username and password. You'll find your downloads under My Pages / My downloads. Here are some reasons for download problems that we have encountered historically:
There is no particular order of the points above. Please try again, and if that doesn't work, try another computer, and if that doesn't work, try another connection (from work, school, a friend's or a relative's). When everything else fails, send us an email.
How many times can I try to download?You will have a few authorized times to download from the links to your purchase. For additional downloads you should request authorization at support@eclassical.com. An aborted or unsuccessful download will not subtract from the times you can download. I have submitted my payment. How do I download the purchased product?As soon as your payment is accepted you can click on My Pages / My Downloads where you can download the works you purchased. Can I download my purchased album with a few clicks without the download manager?Yes you can. Within My Pages / My Downloads you can click on the link to a zip file which downloads all tracks in the album in one file. How do I open a ZIP file on a MAC?The zip file format is a type of compression format that allows you to compress large files into a smaller size so that the files can be sent via email or more easily stored on a disc or other form of storage media. Zip archives can be single zip files or split zip files merged together to make one file. Mac OS X 10.3 and later versions have a built-in Archive Utility that decompresses, or opens, zip archive files. 1. Hold the "Ctrl" key and click on the zip file that you want to open. Some customer can still have problems with the zip-files and have solved it with this program: Top
How do I pay for the music I want to download?We use Paypal and standard creditcards for our payment services. Creditcards like VISA, MasterCard or American Express(PayPal) are accepted. What should I do if my computer crashes, files are accidentally deleted, or I lose my purchased music files for any other reason?After your purchase you can always write to us and request an authorization to redownload the music files form a secure URL. My creditcard is not accepted.eClassical.com works with Paypal and a swedish bank and they handle all creditcards. If a creditcard is not accepted we can not do anything to help. When you make a purchase you will be transferred to their secure servers and they will process the purchase. My friends at work wants to have a copy of the music I've bought. Can I put the music on our server?No. You'd be breaking copyright laws. Can I download and use music for commercial purposes?See above. We can work out a licensing agreement that suits your needs. Please send an inquiry by mail to licensing@eclassical.com. Isn't classical music copyright-free because it's so old?No. This is a common myth about classical music. Read about this and other myths. In order for a recording to be free from copyright, it must have been recorded over 50 years ago. And for the composition to be public domain, the composer must have been dead more than 70 years. Our recordings were made more recently than 50 years ago, and some composers are still alive. I want to give the music away as a gift. How?You can do like this:
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eClassical.com is a completely virtual record label and a secure online store open 7 days a week, 365 days a year.
Customers and visitors can download classical music in high quality FLAC or MP3 and find out more about classical music.
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